Coordinator, Sales and Customer Success

Society for Human Resource Management (SHRM)

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.

Position Title: Coordinator, Sales and Customer Success

Location: 1800 Duke St, Alexandria, VA 22314, USA

Posted Date: Thursday, March 20, 2025

Requisition ID: 1088

Description: Coordinator, Sales and Customer Success
1800 Duke St, Alexandria, VA 22314, USAReq #1088
Thursday, March 20, 2025
SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Summary: The Coordinator, Sales and Customer Success supports our dynamic Sales organization, ensuring the smooth operation of daily sales activities by providing administrative, operational, and logistical support. The ideal candidate is a proactive problem-solver with excellent communication skills who thrives in a fast-paced environment.

Key Responsibilities:
Prepare and distribute reports, presentations, and other sales-related documents.Handle expense reports, purchase orders, and invoice processing.Maintain and update sales databases, CRM systems, and contact lists.Assist with tracking sales performance metrics and generating reports.Assist sales reps with invoice tracking, monitors past due accounts and supports collection activities.Support the onboarding process for new sales team members by organizing training materials and coordinating logistics.Support special projects and initiatives as assigned, ensuring deadlines and deliverables are met.
Qualifications:
Proven experience in an administrative or coordination role, preferably supporting a sales or customer-facing team.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM systems (e.g., Salesforce).Excellent organizational skills with attention to detail and ability to multitask.Must have good written and verbal communication skills.Ability to work independently and collaboratively in a fast-paced environment.High level of professionalism and discretion when handling sensitive information.
Preferred Qualifications:
Experience in a sales-driven environment.Familiarity with project management tools and techniques.CertificationsN/A
Physical Requirements
This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:
Prolonged periods of sitting at a desk and working on a computer.Frequent use of hands and fingers for typing, handling documents, and using office equipment.Occasional standing, walking, bending, and reaching.Ability to lift and carry up to 30 pounds as needed.Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.
Work Environment
Hybrid Position (3 Days In-Office, 2 Days Remote):
This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be designated by the department. The office environment includes a standard workstation setup with collaborative spaces, while remote work requires a reliable high-speed internet connection and a suitable home workspace. Employees must maintain availability during standard business hours and adhere to company policies for both in-office and remote work.
Travel: 0 - 10%

#LI-Hybrid

The hiring range for this position is $28.00 to $30.00 per hour. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other detailsJob Family00 - Sales & Sales Support Job Function00 - Primary Pay TypeHourly Apply Now

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Job Family: 00 - Sales & Sales Support

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Pay Type: Hourly

Equal employment opportunity, including veterans and individuals with disabilities.

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