Regional Vice President, Strategic Enterprise Sales

Location: Remote, Florida, United States of America

Requisition ID: R30701

Position_Type: Full time

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. Zendesk is looking for an experienced, high-energy, Sales Regional Vice President with a consistent record in SaaS and adheres to a solution/value-driven sales approach. This position will focus on our Strategic Accounts in North America.The ideal candidate will have a minimum of 10 years of B2B Enterprise sales experience, including 5 years in sales management with 2nd or 3rd line experience, and will play a key role in ensuring the achievement of our significant revenue growth targets in a fast-paced and dynamic market.
What You'll Be Doing:Hire, coach, and lead a high-performing team of Strategic Account Executives and people Manager(s).Execute a regional sales strategy for our Strategic Accounts group, across multiple verticals with a focus on new business, while also further expanding our active customer book of business.Up-level the team's approach to cross-selling, complex deal navigation, and layered decision making.Conduct quarterly territory plan reviews providing strategic guidance and actionable tactics to increase our market share in the Enterprise segment.Conduct weekly forecast meetings, mentoring direct reports on strategies to drive deals to closure, report accurately on progress and challenges to senior leadership.Review top account plans quarterly, providing strategic recommendations leading to revenue growth.Lead overall sales process and drive accountability to KPIs and sales stages. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and proactively learning industry trends.Deliver QBR presentations to executives and redefine strategy based on needs and future goals.Engage C-level executives, including onsite visits.
We hope you'll decide to build a career as a Zendesk sales leader for the long term. We use the following leadership criteria - applied to key sales activities - to assess, reward and promote sales leadership.
Innovate: build your sales team to think creatively and adapt quickly to new ways of working. Adjust to the changing needs of your customers, your market and our CX/EX product portfolio.

Collaborate: work with your peers and partners across Zendesk to identify priorities, share customer data and proactively seek to improve our ability to deliver value to our customers. Operate: know your business, know your customers, know your tools and know your data. Fill your funnel, track your opportunities and convert. Be prescriptive and focused to minimize the number of variables between your customers and their outcomes.

Navigate: Study the future of our industry and the emerging needs of your customers. Coach and develop your team to be ready for the future and coach to convert today's opportunities. Inspire: Use your unique insights and voice to move people into action. We are creating the future of CX and EX.Champion: Build relationships with your customers to proactively sense and respond to their business needs. Help everyone at Zendesk connect emotionally with our customers and put their best work into solving their needs.What You Bring to the Role:BA/BS degree or equivalent experience required.10+ years of software sales experience, including 5+ years Enterprise sales management experience, preferably in the SaaS industry.2nd or 3rd line leadership experienceStrong, consistent track record of achieving targets & quota achievementSkilled at negotiating high value ARR opportunities (+$1M ARR) with proven track record of Exec/C-suite access building.Excellent presentation and listening skills.Results-driven, self-directed with a passion for success.Ability to establish relationships with C-suite internally and externally .Accomplished in attracting, hiring and training new Account Executives and front-line Managers.An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.Customer facing travel required.
The US annualized OTE (On Target Earnings) range for this position is $290,000.00-$434,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.
The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

About Us

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.
What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team.

Recruitment Scam Alerts
We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to

Read More

Equal employment opportunity, including veterans and individuals with disabilities.

PI267578192