Description:
Job Title: Sales Support Coordinator, AV Services
Department: Operations - PMO
Reports To: Chief Operating Officer
Location: Ashburn, VA with flexibility for Telework (must live within driving distance)
Schedule: Monday - Friday
Hours: Full-time, 40-hours/week
FLSA Status: Hourly, non-exempt
Clearance: Ability to obtain a Secret clearance
Position Summary
The Sales Support Coordinator for the AV Solutions team is a highly organized and technically proficient position. The position provides comprehensive support to our sales team delivering complex audiovisual systems and integration projects. This individual will play a pivotal role in ensuring the accuracy and efficiency of sales proposals, equipment lists, and vendor transactions throughout the sales, pre-installation and implementation lifecycle.
This position will work closely with the AV Sales Executive, engineering, and PMO/operations teams to validate solution designs and maintain quality control across all customer-facing documentation. A strong understanding of AV system components, signal flow, and product interoperability is required.
This position bridges the gap between technical system design, sales execution, and procurement, ensuring that every quote and order reflects a viable, accurate, and deliverable solution. Attention to detail, proactive communication, and a technical mindset are critical for success. This position plays a key role throughout the award, post-award, and implementation phases to ensure projects are completed on time, within scope, and on budget for our AV Solutions team. The performance of the Sales Support Coordinator position is key to RavenTek's successful performance on multiple IDIQ contracts for the federal government.
Requirements:
Essential Duties and Responsibilities
Analyzes complex AV/IT Bills of Materials, collaborates with SME's, RavenTek AV Design Engineers and vendors to obtain pricing quotes. Coordinates the resolution of discrepancies or material substitutions.Identifies and flags discrepancies in part numbers, pricing, or availability.Interfaces with vendors to validate procurement of specified IT hardware, actively monitors order fulfillment and shipping logistics, and ensures alignment with project timelines and contractual delivery requirements.Collaborates with AV Design Engineers to verify technical requirements and ensure timely procurement of specified IT equipment aligned with project specifications and timelines.Ownership of maintaining quote integrity, verifying SKU accuracy, and ensuring seamless communication with OEM vendors and distributors.Populates quotes via both Excel and RavenTek's quoting system.Maintains document repository for quotes, equipment lists, designs and engineering requirements.Creates, reviews and submits product award order packages.Provides administrative support for assigned Sales Executive.Assists with and submits new vendor requests.Assists with reporting to customers, stakeholders and the sales management team.Cross-checks proposals with system design requirements to ensure compatibility and completeness.Travel will be required on an as-needed basis for site surveys. Enters actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Complete required compliance training as assigned. Other duties as assigned.
Knowledge and Critical Skills
Expert knowledge of excel to include complex data analysis utilizing advance excel functions such as pivot tables, VLOOKUP and Data Validation.Must possess a foundational knowledge of IT infrastructure, audiovisual (AV) systems, and video teleconferencing (VTC) technologies, including their components and functional integration.Understanding of audio-visual products and pricing.Must have a technical mindset. Must possess extensive knowledge of Microsoft Word, and Adobe.Ability to communicate effectively and proactively, both written and verbal.Ability to work efficiently both independently and in a collaborative setting.Must be results-oriented.Must have a strong attention to detail.
Education & Work Experience
Minimum of 2 years of experience quoting technology products.Bachelor's degree preferred but not required.Experience using quoting tools, BOM management, and vendor logistics.
Certifications, Licenses
None
Special Requirements
Ability to obtain a Secret clearance.
Work Environment
Employee will be working indoors, typically in a home office environment. Exposure to video display terminals occurs on a regular basis.
Physical Demands
To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.
ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.
This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Equal employment opportunity, including veterans and individuals with disabilities.
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