Associate Account Manager – Inside Sales

Location: Charlotte, NC, USA
Req Number: Req# 217
Date Posted: Posted Wednesday, February 19, 2025

Discovery Education is looking for an Associate Account Manager - Inside Sales to sell our award-winning online educational products and services.

We are looking for an experienced and highly motivated Inside Sales Coordinator who believes in our educational mission of improving teaching and learning by transforming classrooms into engaging digital learning environments.

As an Inside Sales Account Manager, you will create relationships with districts and schools and sell Discovery Education's products and professional development services using a consultative sales approach.

In This Role You Will:

Education Partnerships (Sales)
Build and deepen relationships with key decision-makers within your territoryWork to understand the needs of districts/schools to match and sell to our suite of online educational products and services via telephone while adhering to sales strategy for all accounts within your territory. (Using online conference call technology to present products when necessary)Build and maintain a thorough understanding of your local markets where sales prospects exist (i.e., demographics, education trends, and funding, other key external influences)Thoroughly understand DE's overall goals and strategic vision and share your insight with customers as neededWork to meet and exceed monthly new business sales appointments, sales targets, and daily/weekly/monthly Key Performance Indicators (KPIs)Conduct outbound calls and written correspondence efficiently and professionally, always ensuring customer satisfactionEnsure accuracy and integrity of all records within Salesforce and across internal systemsPartner with marketing on localized campaigns and targeted acquisition strategies
Operations
Create agreements to establish pricing rate cards and guidelinesWork with Sales Operations to ensure the opportunity is built correctly and brought seamlessly through the contracting processWork with the team to introduce the account properly and efficiently to the implementation team post-sale to ensure a smooth process of transition, activation, and training of DE products and services.Work with Marketing to properly merchandise key activities in the territory to decision-makers
Knowledge of Education Trends & Discovery Education Services
Demonstrate exceptional DE product, service, and solution knowledge. Know how to present and sell in the value to overcome objections via phone Maintain an understanding of industry trends, current events, new technologies anything that may impact the business by reading professional publications, researching all available prospect/product resources, and participating in professional organizationsSpeak intelligently with a customer about topics/trends that affect education (i.e. funding, technology, legislation)Understand the free events, resources, and community opportunities that reflect the "magic of Discovery" offered to customers. Use these as prospecting touchpoints and value-adds to a relationship with Discovery Education
General
Demonstrate exceptional interpersonal, organizational, and presentation skillsDemonstrate ability, when necessary, to have challenging conversations with clients (i.e., putting company position first)Demonstrate a "problem solving- solution-oriented" approach Track sales progress on an ongoing basisMaintain clear & complete account files within Salesforce to ensure communication flow and ease of information sharing
Credentials and Experience:
A strong passion for the power of educational technologyMinimum of 2 years of sales experience with a proven track record of telesales and customer satisfaction successExperience in selling complex products in a consultative manner via phoneExcellent negotiation and closing skillsA degree or an equivalent combination of skills, training, and experienceEducation industry experience preferred, either public (school/district teaching or management) or private (company within the education industry)Ambitious, dedicated, and passionate individual, with a strong desire to achieveExcellent verbal and written communication, interpersonal, and customer focus skillsExcellent prioritization, organizational, and analytical skillsAbility to work as a team and in a fast-paced environmentA "can do" attitude to everyday challenges, motivated and target-drivenDriven, detail-oriented sales professional who is passionate about student achievementProficiency with Microsoft Office productsLegal right to work in the United States
You must be able to work a hybrid schedule and split your time between our Charlotte, NC Corporate Headquarters, and remote work.

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At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world.

Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning though innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.

We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery.

Why Join Discovery Education?

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page.

Along with traditional insurance offerings, our inclusive offerings center around:

Career Development Ownership - Be the driver of your success!Continuing Education AND Tuition Reimbursement ProgramsMentorship program and collaboration with veteran leadersConstant opportunities for cross-functional training and skill buildingUncapped career growth
Team Member Wellness - When you feel great, you do great work!

Leave for life's moments including 7 recognized holidaysTake PTO without the vacation guiltUp to 12 weeks of Paid Parental LeaveAnnual Winter Holiday Break (typically the last week of December)
This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.

Inspired? We would love the opportunity to review your candidacy! Select the blue "Apply Now" button at the bottom left of the screen to begin your application.

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status or, genetic information.

Other details

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