Position Title: Manager, Ticket Sales - Virginia Tech
Requisition ID: R100270
Location: Blacksburg, VA
Full/Part-Time: Full time
About Us:
Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield's presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors' Cup, supporting athletic departments across all divisions.
Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.
Our Mission
Powering the connection of fans to the brands and experiences they love.
Our Core Values
Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun
Learfield Amplify is actively seeking a Manager, Ticket Sales to lead the ticket sales team. The Manager, Ticket Sales is responsible for training, mentoring, motivating and coaching the ticket sales staff. The person in this position will be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by senior management. The Manager, Ticket Sales will oversee the sales and service activities related to season tickets, partial plans, group tickets, customer service and other ticket products created in the future. The Manager, Ticket Sales will be responsible for implementing effective systems to monitor the professional development and sales production of each member of the sales staff and the achievement of reaching or exceeding the overall sales goals set forth for each season.
Responsibilities:
Provide leadership for collegiate season ticket retention, new ticket sales and service initiatives
Oversee sales efforts involving season tickets, partial plans, and group tickets
Responsible for the recruiting, hiring and professional development of ticket sales staff
Provide ongoing training, coaching and mentoring for ticket sales staff
Participate in regular staff meetings and facilitating discussion and sharing of ideas related to growing ticket sales revenue
Develop and maintain a personal client base of ticket sales prospects and customers
Support in the creation of the annual Ticket Sales business plan and budget in concert with ap-propriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customers
Effectively manage various group assets / experiences in order to maximize group ticket sales at all home games
Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth
Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving ticket sales revenue
Work closely with national Data Analytics team on CRM / Database initiatives including data col-lection, analytics and marketing directly related to generating incremental ticket sales revenue
Qualifications
Superior communication skills, collaborative with strong leadership and interpersonal skills
Results oriented leader with proven ability to motivate people and maximize revenue production
Proven track record in ticket sales - in terms of both personal accomplishments and leading successful sales teams
Must be enthusiastic, creative and able to think both strategically and tactically
Ability to work in a dynamic, high paced environment
Ability to handle multiple tasks at one time
Highest level of personal and professional integrity and ethics
Strong customer service skills
Demonstrated proficiency in Microsoft Office Suite
Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc
Willingness and ability to work long hours, including holidays and weekends as required
2+ years of experience working in sales with collegiate and/or professional sports team
Bachelor's Degree in Sports Administration or business field preferred
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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